Refund policy

Return & Refund Policy

At THEEVA, we are committed to providing quality products and a reliable shopping experience. Please read this Return & Refund Policy carefully before placing your order.

Return Eligibility

Due to the nature of our wellness products, returns are accepted only in cases where the product is delivered damaged, defective, incorrect, or materially different from what was ordered.

For hygiene, safety and product-quality reasons, opened, used, or tampered products are not eligible for return.

Damaged or Incorrect Products

If your order arrives damaged, defective, tampered with, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number along with clear photographs or videos of the product, packaging and shipping label so that we can review the issue.

Return Request

Return requests must be raised within 48 hours of delivery.

THEEVA may review the submitted photographs and order details before approving a return or replacement.

Approved Returns

If a return is approved, we will provide the appropriate return instructions. Please do not send any product back without receiving confirmation from our team.

Refunds

Once the returned product, where applicable, has been received and inspected, we will confirm whether the refund is approved.

Approved refunds will generally be processed to the original payment method used for the order. The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.

Non-Returnable Products

Opened, used, consumed, damaged due to improper handling, or tampered products are not eligible for return or refund.

Products returned without prior approval may not be accepted.

Cancellation

Orders may be cancelled only before they are dispatched, subject to order status and operational feasibility.

Once an order has been dispatched, cancellation may no longer be possible.

Shipping Charges

Shipping charges, where applicable, may not be refundable unless the return is due to an incorrect, defective, damaged, or materially different product supplied by THEEVA.

For return, replacement, cancellation or refund-related assistance, please contact us through our Contact Us page with your order details.

THEEVA reserves the right to review each return or refund request based on the circumstances of the order and applicable laws.